Warranty

Warranty Information

The manufacturer provides 18 months warranty, starting from the date on which the appliance is sold to the end user.

The warranty only covers defects in material or workmanship.

The repairs under warranty may only be carried out by an authorized service centre. When making a claim under the warranty, the original bill of purchase (with purchase date) must be submitted.

Warranty Exclusions

The warranty will not apply in cases of:

Normal wear and tear
Incorrect use, e.g. overloading of the appliance, use of non-approved accessories
Use of force, damage caused by external influences
Damage caused by non-observance of the user manual, e.g. connection to an unsuitable mains supply or non-compliance with the installation instructions
Partially or completely dismantled appliances
Damage resulting from accidents, mishandling or negligence on the part of the customer or an abnormal variation in supply of voltage liability for consequential loss or damage is not accepted or implied.

Other Conditions

The unit will either be repaired or replaced at our option, free of cost, PROVIDED:

The unit is returned at your cost to our nearest service center or to the point of purchase, along with the original cash memo, signed and stamped warranty card.
The unit is operated as per the instructions included.
The unit has not been opened by or tampered with by anybody except our authorized service centers.

Cutlery Warranty

CERTIFICATE OF WARRANTY & INSTRUCTION

This cutlery set is made of the purest stainless steel 18/10. The 18% chromium ensures a high stain and rust resistance and the 10% nickel gives the steel luster and whiteness.

This combination of metals provides lasting performance if properly cared for.

Each piece of fine quality Arshia cutlery has a limited warranty against original defects in workmanship or materials for a period of Twenty five years (25 Years) from the date of purchase. This warranty does not cover any damages or defects caused by misuse, abuse, normal wear and tear or failure to use proper care in accordance with the instructions provided.

If any piece fails to conform to this warranty, Arshia will at its option, refinish or replace the affected piece (not complete set) at no charge. A similar piece will be used for replacement if the original pattern is no longer available.

All knives contain carbon steel to ensure there sharpness for cutting.

Knife blades, made out of 13% chromium and carbon steel are less oxidation-resistant, but of course sharper.

Due to the carbon steel content in the knives, they are particularly sensitive to acid foods (i.e. Vinegar, lemon, citric acid etc.), soaking in water and dishwasher washing. It is important to hand wash knives promptly and dried immediately to avoid rusting and discolouration.

Basic Care and Use Instructions

Before using cutlery for the first time, wash in hot soapy water to remove any polishing compound that may be left on the stainless steel. Rinse and dry immediately.
Stainless steel should be washed as soon as possible after use, allowing food to dry on; exposes cutlery to the complex mix of acids (i.e. Vinegar, lemon etc.) for a long time can unfortunately promote discolouration. Therefore always rinse cutlery immediately.
Harsh detergents, Acids such as bleach or lemon should be avoided as this can harm cutlery surfaces.
In order to prevent scratches, avoid coarse grain abrasives and steel-wool.
Some coloured stains can appear but they will easily be removed with a special stainless steel cleaning product.

Dishwasher use

Load cutlery loosely in the dishwasher, position the cutlery as far as possible from the heating element. Always remember to load dishwasher with knives pointing down for safety.
Use mild detergent liquids as recommended above.
For hardened-on foods use hot soapy water with a soft, non-abrasive brush to remove food particles prior to placing in dishwasher.
Avoid the rinse and hold cycle.
Remove cutlery before the last drying cycle as high heat may cause discolouration.
Do not overuse cleaning products as they are corrosive. When the dishwashing cycle finishes, open the door to avoid condensation on the cutlery which could be the source of corrosion.

Care Instructions Gold Plated Cutlery

Although gold plated cutlery is dishwasher safe we strongly advise you to wash it by hand. This has to do with the fact that the gold coating is very delicate and washing it by hand will certainly lengthen the life span of your gold plating. Do not use any chemical polish on gold plated cutlery since it might damage the gold or take it off altogether.

Minimal surface scratch occurs during the use of flatware. Over time it becomes a soft enhancing patina.

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Warranty Information

Warranty Information

Warranty Exclusions

Other Conditions

Cutlery Warranty

CERTIFICATE OF WARRANTY & INSTRUCTION

Basic Care and Use Instructions

Dishwasher use

Care Instructions Gold Plated Cutlery

Warranty